Booking and Cancellation Terms
1. Scope
These terms apply to bookings made directly with us (via WhatsApp, phone, email or our website) at Hancı Stay apartments operated by Assetto Gayrimenkul Yatırım A.Ş. ("Hancı Global"). Bookings made through Airbnb, Booking.com or Vrbo follow that platform’s own cancellation and payment rules.
2. How a booking is confirmed
- You send us your dates and number of guests on WhatsApp; we confirm availability and the total price in writing.
- The booking is confirmed once we receive a deposit of 20% of the total price. Dates are not held for you until the deposit is paid.
- When the deposit arrives, we confirm your booking in writing with the dates, apartment and amount.
3. Payment
- 20% deposit: when you book.
- Remaining 80%: on arrival, when you check in.
- Accepted payment methods and the currency are confirmed in writing when you book.
4. Cancellation
Direct bookings are non-cancellable and non-refundable. If the guest cancels, shortens the stay or does not arrive (no-show), the deposit paid is not refunded. This is what allows us to offer direct prices below Airbnb.
Under Article 15 of the Turkish Regulation on Distance Contracts, there is no right of withdrawal for accommodation services provided on specific dates.
If we cannot provide the apartment for a reason on our side, we refund your deposit in full or, if you agree, offer you an equivalent apartment.
5. Check-in and check-out
- Check-in is from 3:00 pm and check-out is until 11:00 am. Early check-in and late check-out depend on availability; we can keep your luggage before check-in and after check-out.
- Under Turkish Identity Notification Law No. 1774, valid ID or passport details of every guest are collected at check-in and reported to the authorities. Check-in is not possible without them.
- The number of guests may not exceed the number stated in the booking.
6. House rules and liability
The house rules of each apartment are shown on its page and in the check-in instructions. Damage to the apartment, its contents or the building caused by guests during the stay may be charged to the guest. For how we handle your personal data, see our Privacy Policy.
7. Governing law and contact
These terms are governed by Turkish law. Consumer disputes are handled by the Consumer Arbitration Committees and Consumer Courts within the monetary limits set by law. Questions: [email protected] · +90 506 333 51 54 (WhatsApp).
This English text is a translation; in case of any difference, the Turkish version prevails.